Frequently Asked Questions

How long does it take to receive my certification card?

All certification cards are emailed directly to you from the American Heart Association or Red Cross, usually within one business day. Search your email and check your spam folder for heart.org and contact us if you do not receive your card within one week. You are considered certified upon completion of the class.

What are your cancelation and no-show policies?

Cancelations in under 24 hours or no-shows will lose their deposit or payment, it will not be transferable to a future class. Should you need to cancel with advanced notice (24+ hours), you will be allowed to reschedule for a future class at no extra charge. Refunds will only be issued if we are forced to cancel a class. *Students who show up and appear to be under the influence will be asked to leave and a refund will not be given.

Can I take a class and get my certification completely online?

Certain classes can be taken online, however, the skills session must be observed in person on AHA approved manikins with feedback devices and other required equipment. Please see our course descriptions for blended learning options.

The name on my card is spelled wrong or it went to the wrong email address.

It is important to double check all spelling during registration at class. If you enter a typo, a $20 fee will be imposed for the AHA or Red Cross to reissue a new card.

I am a girl scout leader. Do I need to include the optional First Aid portion of Heartsaver?

Yes. Girl Scouts and Boy Scouts both require CPR and First Aid training. You'll need to register for Heartsaver CPR + AED + First Aid or Red Cross First Aid + CPR.

Where do you hold your classes?

Our scheduled in-person classes are normally held in our local EMS training center, details will be provided in your booking confirmation. We can also come to you and teach a small class in your family room or a large class at your doctors office and anything in between. There is an upcharge of $5 per student for off-site classes.

How many students do you require to hold a class?

We like to see a minimum of six students in order to hold a class. Let us know if you have a problem getting enough students.

What forms of payment do you accept?

We accept cash, Apple Pay, Google Pay, Zelle and all major credit cards. Invoices can be paid via email or directly on our POS terminal.

I am arranging classes for our busy urgent care office but we can't train during the day. Can we work around our normal business hours?

Yes. Inquire about setting up an off-hours training so as to not interfere with the daily operations of your office.

How long are certifications good for?

All of our American Heart Association certifications are good for two years. Please be sure to schedule a recertification class prior to expiring. 

Are you compliant with the new 2020 AHA CPR and ECC Guidelines?

Yes We are currently teaching the new courses which were released in February, 2021. Students will also be tested on manikins with the required feedback devices to ensure proper compression rate and depth. New guidelines are expected in 2026.

Can you come teach CPR to our cub scout troop so they can earn a badge?

Yes! We can come teach Family & Friends CPR which does not come with a certification. Upon request, we can provide a Certificate of Completion to show they attended the class.

My daughter wants to start babysitting. Which class is best for her?

We recommend Heartsaver or Red Cross CPR + AED + First Aid for all babysitters. Prospective clients will be happy to see your daughter has been well training and holds a current certification. 

My company has a large warehouse with a lot of employees. What class do you suggest?

We would suggest developing a Fast Team which we can assist with. A Fast Team will be comprised of a team of individuals on each shift that is trained to deal with a wide range of emergencies. We also recommend company-wide training in Bloodborne Pathogens and CPR.

How can I claim my Ecard?

 Click here for instructions on how to view and claim your AHA Ecard.

How can I verify that my employee's Ecard is real?

 Visit the eCards Search page. On the employer tab, enter the Ecard code (up to 20) and click "verify."