De-escalation and Conflict Management

Build practical skills for responding to tense workplace interactions with calm, clear communication. This course teaches employees how to listen actively, acknowledge concerns, set respectful boundaries, maintain personal space, and recognize when to disengage and seek help.
Through workplace examples, short scenarios, and knowledge checks, learners will practice choosing responses that may reduce tension while keeping safety a priority. Designed for employees who interact with customers, patients, visitors, coworkers, or the public.
Learners who successfully complete the course and final assessment receive an East Coast Safety Consulting certificate of completion.